User Helpdesk

You can expect more from us
ELAXY offers you the services you want. Our support is 100% orientated to the meaning of the word „support”. We support you in all areas of your company

Here ELAXY’S problem management is of central importance: problem detection, logging, investigation, upward referral, solution and communication are a closed loop. This is all based on the definition of problem priority levels and associated upward referral procedures as well as warning and reporting processes with the help of methods that have been tried and tested over many years.

In addition we offer you a user helpdesk (hotline and call readiness) that provides and makes available to you professional and competent help by phone, email, the internet or by on-site intervention. Reliable transfer of know-how is provided by our many years of experience, well-planned organisation and good contacts with suppliers.

The user helpdesk is the central point of contact for all service enquiries:

The „User Helpdesk" service component consists of the following services:

Functions of the user helpdesk:
• Fault logging
• Fault correction
• Fault tracking
• Status reports