ELAXY Summary B3

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Support transaction platform ELAXY B3
ELAXY offers you the services you want. Our support is 100% orientated to the meaning of the word "support". We support you in all areas of your company.

Here problem management is of central importance at ELAXY. Problem recognition, recording, handling, upward referral, solution and communication form a closed loop. This is all based on the definition of problem priority levels and associated upward referral as well as alarm and reporting processes benefiting from methods that have been tried and tested for years.

In addition we offer you a user help desk (hotline and ready for calls) that provides you with and makes available to you professional and competent help via the telephone, email, and internet or by means of on-site assistance. Our many years of experience, logical organisation and good contacts with suppliers ensure the reliable transfer of know-how.

The user help desk is the central contact address for all service enquiries:

The "User Help Desk" service component comprises the following services:

Functions of the user help desk:
• Fault reporting by customer employees to be nominated
• Fault correction
• Fault tracking
• Status reports